Refund and Returns Policy

Refund & Return Policy

Last Updated: 14/02/2026

At Brainy Buds, we carefully test and inspect all products before dispatch to ensure the best quality for our customers.

Please read our return policy carefully:

1. Returns Accepted Only for Physical Damage

We accept returns only if the product is physically damaged during shipping.

We do not accept returns or refunds for:

• Change of mind

• Not liking the product

• Minor colour/design variation

• Incorrect order placed by customer

2. Mandatory Unboxing Video Proof

To claim damage:

• A clear, continuous unboxing video must be recorded

• The video must start before opening the parcel

• Parcel box and shipping label must be clearly visible

• Damage must be clearly shown in the video

Without proper unboxing video proof, no refund or return will be processed.

3. Return Process

If the damage is verified:

1. Customer must ship the product back to our provided address.

2. Product must be unused and in original packaging.

3. After receiving and inspecting the returned product,
   👉 The refund amount will be processed.

4. Refund Mode

Refund will be processed via the original payment method (UPI / Bank Transfer) within 5–7 working days after approval.

5. Important Note

All our products are quality-checked and tested before dispatch.
We are not responsible for damage claims made without valid proof.